Help Desk Analyst

Help Desk Analyst | Trenton, NJ, United States | On-site

We're hiring for a globally recognized services firm with over 40 years of experience, known for uniting talent and technology to drive innovation for clients, colleagues, and communities. This established and privately held company prides itself on its freedom to act with integrity and its trailblazing approach to bringing neurodiversity to the enterprise.

The Role

• Provide first-line support to users, addressing questions and resolving issues related to a new Salesforce-based application.
• Log, track, and document support requests, ensuring timely resolution.
• Escalate complex issues to higher-level support or specialized teams when necessary.
• Communicate effectively with users to understand their issues and provide clear solutions.
• Assist in user training on the new application and provide guidance on best practices.
• Monitor application performance and report recurring issues or trends.

What You'll Need

• 2+ years of relevant experience in help desk or IT support roles.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong problem-solving, analytical, and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in help desk software and ticketing systems.
• Ability to work independently and collaboratively as part of a team.

What's On Offer

• Competitive hourly rate of $26 - $28.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Access to a 401k retirement account.
• Opportunities for professional development and growth within a large, established organization.

Apply via Haystack today!