Any Job TypeTechnology

Sr. IT Support Specialist with Security Clearance

TEKsystems c/o Allegis GroupBridgeport, WA🇺🇸United States

Why this role stands out

This Sr. IT Support Specialist role offers fantastic growth potential within a reputable company, allowing you to tackle complex technical challenges and develop advanced IT and security skills. You'll thrive in this hybrid position if you're a proactive problem-solver with a strong technical aptitude and possess the required security clearance and certifications. Embrace this opportunity to advance your career and make a significant impact in a dynamic environment.

Quick overview

SeniorityMid Senior

Employment typeAny Job Type

Work modeHybrid

LocationBridgeport, WA, United States

Microsoft OfficeWindows ServerNetwork Administration

Job description

Primary Responsibilities

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Handle problems that the first-tier help desk support is unable to resolve.
Install and test personal computers, printers, and other peripherals, configure operating systems, load -shrink-wrap programs and other application software programs.
Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.
Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems. Require Education, Skills, and Experience:
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must have valid driver's license.
Experience supporting Windows 10, and MS Office 2013
Experience using Remedy or a similar ticketing system.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Desired Skills & Experience

Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365