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Production Support Engineer

Fixity TechnologiesCary, NC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationCary, NC, United States
Continuous ImprovementRoot Cause Analysis

Job description

Job Description

Job Title: Production Support Engineer

Employment Type: Full Time (Onsite)
Experience: 6 8 yrs

Location: Cary, NC

Must Have Technical/Functional Skills

Strong understanding of Linux/Unix administration and network infrastructure;

SQL querying and database troubleshooting

Support Mechanisms REST API monitoring and troubleshooting; JSON/XML payload analysis

Google Cloud Platform OpenShift/Kubernetes administration; Microservices architecture support; Containerized application troubleshooting; Certificate and SSL management; Route and connectivity investigation

Experience handling major incidents, problem management, change management, and release support activities.

Ability to analyze application, middleware, database, and infrastructure issues across multiple technology stacks.

Monitoring & Observability Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M). Splunk dashboard creation and analysis;

Kafka topic monitoring and troubleshooting; Integration troubleshooting with authentication and access management services

Excellent troubleshooting skills and an ability to think independently to ensure solutions are achieved.

Excellent communication skills both verbal and written

Ability to work in a team environment where solutions may come from multiple areas

Curious approach to problem solving with a desire for quality and avoiding repeat incidents.

Roles & Responsibilities

Troubleshoot and resolve complex production issues to improve Application & Platform stability, performance, and availability.

Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place.

Develop and enhance monitoring, alerting, and observability capabilities to maximize Application & Platform performance and uptime

Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes.

Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions

Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated Service Manager activities

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