Help Desk/Desktop Support Analyst

Description
We are looking for a dependable Help Desk/Desktop Support Analyst to deliver timely technical support for employees in Irving, Texas. This 3-month contract position is ideal for someone who enjoys solving end-user technology issues, setting up devices, and keeping day-to-day operations running smoothly. The role focuses on hands-on support across hardware, software, and user access needs while providing a strong customer service experience.
POSITION: Help Desk/Desktop Support
LOCATION: Irving, TX (Hybrid)
DURATION: 3 Month Contract (Potential to convert)
RATE: $25-$29/HR
Responsibilities:
Provide first-line technical assistance for laptops, desktop computers, mobile devices, printers, monitors, docking stations, and related equipment.
Investigate and resolve common software and operating system issues, with primary support for Windows environments and some mobile platforms.
Handle user account tasks such as onboarding, updates, deactivations, mailbox access changes, and basic security group administration.
Prepare and deploy workstations by imaging, configuring, and setting up equipment according to established standards.
Record support activity thoroughly in the ticketing platform and ensure service requests are tracked to completion.
Maintain accurate asset information and contribute to organized inventory records for end-user technology.
Requirements
Required Technical Skills

• Active Directory
• Microsoft Entra ID
• Microsoft Office / Microsoft 365
• Basic networking knowledge (TCP/IP, Wi-Fi, VPNs)
• Windows desktop support experience
• Exchange experience preferred
• CompTIA A+ certification is a plus, but not required
• iOS and Android support experience (partial support)

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