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Salesforce Communications Cloud Lead / Solution Architect

SalesforceUnited States🇺🇸United States

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationUnited States

Stakeholder ManagementFiberAgile

Job description

Salesforce Communications Cloud Lead / Solution Architect
Location: Onshore
Overview
Senior Communications Cloud architect to lead a customer-facing telecom engagement and take over application development and maintenance from an incumbent vendor.
Key Responsibilities

Lead Communications Cloud architecture and delivery across catalog, CPQ, order management, and fulfilment
Own Enterprise Product Catalog (EPC) design, offers, bundles, rules and pricing.
Architect Industries CPQ for B2C and B2B quoting, including performance at scale.
Design Industries Order Management: decomposition, orchestration, MACD and fallout handling.
Drive integrations with provisioning, activation, and billing (TMF Open APIs, middleware).
Act as the primary customer-facing technical lead and trusted advisor.
Lead onshore/offshore Agile teams and stay hands-on in design and code review.
Own managed services: incidents, releases, SLAs, RCA, and backlog.
Lead the vendor transition: org health assessment, KT, shadowing, and reverse shadowing.

Qualifications

10+ years in IT delivery, including 5+ years hands-on in Communications Cloud / Vlocity.
Deep expertise in EPC, Industries CPQ, Industries Order Management.
Proven experience in Telecom Commercial/wholesale, broadband, fiber industry (mandatory).
Strong BSS/OSS understanding and experience integrating with billing and OSS platforms.
Experience leading production support and managed services.
Proven customer-facing leadership and stakeholder management.