ServiceNow ITOM

About Us

Infosys is a global leader in next generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI first organization, we empower our people to work on next generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that's not just promised-it's certified.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description

Are you passionate about leading transformative technology strategies? We're looking for a ServiceNow ITOM to join our team.

Location: Sydney, Australia

Salary: AUD 150,742- 171,215 Annual Gross

Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.

ServiceNow ITOM Lead - Role Overview

Lead the strategy, design, and implementation of ServiceNow ITOM solutions, ensuring robust Discovery, accurate CMDB, real time visibility, and automated operations across the enterprise IT landscape.

Key Responsibilities

• Drive end to end delivery of ITOM modules: Discovery, CMDB, Service Mapping, Event Management, and Orchestration.
• Architect scalable ITOM solutions aligning with infra, cloud, and network strategies.
• Ensure CMDB health, dependency mapping, and service level visibility.
• Implement monitoring/event integrations (e.g., SolarWinds, Dynatrace, AppDynamics, Zabbix).
• Lead automation using Flow Designer, Orchestration, and IntegrationHub.
• Govern ITOM standards, MID Server strategy, and data quality frameworks.
• Mentor developers/analysts and work closely with infra/cloud/DevOps teams.

Skills & Experience

• 7+ years of ServiceNow experience with deep expertise in ITOM suite.
• Hands on with Discovery patterns, probes, sensors, identification rules, and reconciliation.
• Strong knowledge of CMDB data models (CSDM) and service dependency mapping.
• Experience integrating ITOM with monitoring and cloud platforms (AWS/Azure/GCP).
• Strong scripting (JavaScript), API integrations, and troubleshooting skills.
• Certifications: CSA mandatory; CIS Discovery, CIS Event Management, or ITOM Specialist preferred

PREFERRED

• Experience authoring ITSM policies, SOPs, standards, operational models, runbooks, and training assets.
• Hands on expertise as a ServiceNow power/expert user across ITSM and ITOM modules. (ServiceNow admin capability is a beneficial extra but not required.)
• Practical experience with CMDB governance, service mapping, CI lifecycle management, and data quality improvement.

ADDITIONAL

• Should have worked in Large Projects
• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem solving skills.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case by case basis)
• Health Insurance Discount and Well being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Recruitment and selection process

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity em