Service Stylist -The Langham Melbourne

The Langham, Melbourne enjoys sweeping vistas of the Yarra River and Melbourne skyline. Outstanding location amidst the city’s captivating Arts and Leisure district. A sanctuary nestled on the famous Southbank Promenade. We have on offer, 388 luxury guest rooms and suites, our team of hospitality professionals deliver high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

The Langham Melbourne is on the LOOK OUT for a SERVICE STYLIST!

"The power to improve guest service ultimately rests in the hands of employees."

Do you think you have the following?

• Do you possess a standard of guest service where each and every customer feels like a welcomed guest?

• Do you know how to exceed guest expectations by delivering "Moments of Magic"?

• Do you understand the value of long-term customers?

• Can you can be encouraging so the guest to returns again and again?

• When you come across a disgruntled guest, do you put into practice the "W.O.W" technique:  "What's the problem, Own it Solve it, Wow the guest"?

• Do you know the extra service steps that turn difficult guests into delightful guests?

• Are you able to initiate a conversation with a guest?

•  Do you have that spark (charisma) in your personality?

This role plays an important part in first impressions for our guests. The Service Stylist is required to coordinate the guest experience at The Langham Melbourne and take an active part in ensuring all service needs are met from reservations through to departures. We expect our Service Stylist to be an ambassador of the hotel portfolio, to take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail.

Some tasks of the role:

1.         Possess a standard of guest service where each and every customer feels like a welcomed guest.

2.        Be aware of facilities and points of interest in hotel environs to assist with any guest inquiries.

3.        Familiarisation of the flow of guests throughout the hotel.  Ensure presence during peak times to offer any assistance to our guests.

4.       Spend time in each of our Front of House areas; driveway, ground floor lobby, reception lobby, Aria, Melba, Chuan Spa, Banqueting, Langham Hotel Club.

5.       Encourage selling and upselling of Hotel outlets and facilities.

6.       Showcase our guest rooms, outlets and banquet facilities to potential guests.  Assist the Sales and Catering departments with site inspections.

7.        Monitor the return guest and loyalty programs, based on guest preferences and history.  Ensure preferences are met.

8.         Provide a high level of interaction and a high level of conversation skills to ensure guest satisfaction. This is mainly provided by self initiative.

The person we are looking for will:

-       Have 2 Years experience in a very similar role

-       Have a strong work ethic

-       Be very efficient

-       Acceptable to shift work – morning / afternoon

-       Be available minimum 30hours per week

-       Solid organisational skills

-       Eye for detail coupled with a strong ability to proactively identify, prioritise and manage multiple tasks, and successfully accomplish objectives in a busy and challenging workplace

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff dining, and opportunities to learn new skills and grow your career. You'll join a team of positive and passionate individuals who's key focus is 'Knowing our Guests and Building Great Memories'.

If you believe this sums up your skills set then we would love to hear from you!

GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.