ServiceNow Technical Consultant (ServiceNow Certification MUST)

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

 

Role:- Senior/Technical Consultant (ServiceNow Certification MUST)   

Location:- USA (Remote)    

Fulltime

 

Job Description

Must Have Technical/Functional Skills
 ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities
 Technical Competency
• Experience as a Technical Lead
•Experienced in  ITIL Process Definition, Integration Solutions, understanding Architecture solution
•Understanding customer business requirements and convert to functional requirements
•Responsible for reviewing requirements for accurate estimation
•Experienced in leading at least a couple of  Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
•Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
•Review, and do proactive analyze and resolve application issues as needed
•Mentor and share technical knowledge/guidance to team
•Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
•Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
•Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
•Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
•Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
•Excellent team management skills to manage the project team and members
•Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
•Experience in ServiceNow custom application design and development
•Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
•Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications