Sales Representative- Full Time - Paid Training - Hourly Pay!

Sales Consultant
Sales
Reports To: Assistant Sales Manager
Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards. Makes 100 outbound phone calls per week
Maintains a 95% CSI score on survey results
Writes complete sales orders and processes paperwork in accordance with dealership policies
Utilizes dealership sales control and follow-up systems. Attends product and sales training courses as requested by sales manager.

Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application, and benefits to prospects. Describes all optional equipment available for customer purchase. Follows dealership procedure to obtain proper identification from customer prior to test drive.

Exhibits high level of commitment to customer satisfaction. Strives to exceed the group Customer Viewpoint score. Knows and understands the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer. Ensures that the sales manager has an opportunity to meet each customer.

Prepares sold vehicles for customer delivery prior to customer arrival. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Follows up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.

Follows the dealership’s sales process at all times

# Greet customer
# Introduce ASM to customer as early as possible in the sales process
# Find the customer a vehicle
# Invite customer to a test drive
# Park car back
# Invite the customer into showroom to sit down
# Offer them a beverage
# Get a starting figure on trade along with credit applications, appraisal for the trade, and the offer sheet.
# Complete documents
# Salesperson goes straight back to sit with the customer
# Assistant Manager interviews customer and confirms commitment
# Salesperson completes application, gets a copy of insurance, driver’s license, pay stub, physical on vehicle sold and trade in
# Salesperson goes over warranty book with customer.

Introduce customer to the Finance Department
# Have the vehicle washed and filled with gas
# Go over vehicle with delivery checklist and give customer a copy
# Re-demonstrate the vehicle and re-confirm sales functions
# Assistant customer with personal belongings from trade into new vehicle
# A manager must thank the customer
# Attends sales meetings. Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Comply with all company policies as required. ie: Meal and rest period policy, timekeeping, etc. Complete all required HR training modules
Maintain a valid driver’s license and sales license. Immediately inform management of any changes in its status. ie: a high level of personal grooming, hygiene, and uniform appearance. High school diploma or general education degree (GED); or six months related experience and/or training;