Implementation Engineer (Unified Communications & Contact Center Solutions)

Role : Implementation Engineer – Unified Communications & Contact Center Solutions

Job Type : Full-time

Location: Seattle, WA or Portland, OR – Hybrid with 2 days in office per week

What We’re Looking For

• 5+ years of experience managing enterprise voice systems.
• Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
• Hands-on experience with Session Border Controllers.
• Strong understanding of Microsoft Teams Calling with Direct Routing.
• Experience with Genesys Cloud and Genesys Engage platforms.
• Familiarity with Carrier Voice Network Management.
• Knowledge of voice security, fraud detection, and third-party telephony integrations.
• Willingness to support on-call rotation, including after-hours and weekends.
• Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
• Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
• Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.

Preferred Qualifications

• AADS integration experience with SSO / AD for Remote Worker is highly desirable
• Experience managing complex Avaya IP Network regions is highly desirable