Audio Visual Engineer/Technician

Role         ::         AV Engineer

Location ::         New York City, NY

Type        ::          Fulltime

Job Description

•                          Design and deploy AV and collaboration systems for business units, including Microsoft Teams Rooms (MTR), Zoom Rooms, and PexIP/CVI interoperability gateways.

•                          Support project rollouts for new conference rooms, huddle spaces, event areas, and hybrid collaboration setups.

•                          Configure and maintain HP/Poly conferencing systems (G7500, Studio X, RealPresence, Trio) and Barco ClickShare devices.

•                          Integrate AV-over-IP, NDI, Dante, VLANs, QoS, and other networking principles into enterprise AV ecosystems.

•                          Provide Tier 2/3 technical support during project deployments, ensuring business units receive timely issue resolution and technical guidance.

•                          Partner with business units to understand requirements and deliver AV/collaboration solutions tailored to their needs.

•                          Manage end-to-end project deployments, including planning, implementation, testing, and handover to operations teams.

•                          Coordinate vendor resources and oversee installation, commissioning, and acceptance testing of AV systems.

•                          Track and report project progress, risks, and dependencies to business and IT leadership.

•                          Ensure that deployments align with enterprise architecture standards and deliver measurable business value.

•                          Ensure that deployed solutions adhere to compliance, data retention, and security requirements.

•                          Maintain project documentation, including designs, SOPs, and audit-ready system inventories.

•                          Collaborate with compliance and governance teams to ensure readiness for regulated environments.

•                          Train and support business unit teams on new AV/collaboration technologies to ensure smooth adoption.

•                          Use analytics platforms (Vyopta, Vantage) to monitor system health and optimize room performance.

•                          Deliver post-deployment feedback loops with business units to measure adoption, satisfaction, and improvement opportunities

•                          Work cross-functionally with IT, Operations, Facilities, and vendor partners to ensure aligned project delivery.

•                          Act as the technical point of contact during high-profile project deployments and business-critical events.

•                          Mentor operations and support staff on newly deployed technologies and best practices.

•                          Explore opportunities to automate deployments and system monitoring with scripting (PowerShell, Python, REST APIs).

•                          Stay updated on AV, collaboration, and hybrid meeting innovations, recommending new solutions for business needs.

•                          Contribute to enterprise strategy by identifying future trends in AV and digital collaboration.

•                          5+ years of experience in AV engineering, collaboration infrastructure, or enterprise technology project delivery.

•                          Proven ability to design and implement AV systems for business units, including hybrid and executive spaces.

•                          Strong project delivery skills, with experience managing multiple concurrent AV deployments.

•                          Proficiency with Microsoft Teams, Zoom, PexIP, and multi-platform interoperability.

•                          Familiarity with AV-over-IP, NDI, Dante, VLANs, QoS, and networking fundamentals.

•                          Hands-on expertise with AV control systems (Crestron, Extron) and room scheduling solutions (EMS, FreeSpace).

•                          Experience working with service management tools (ServiceNow preferred) and ITIL processes.

•                          Excellent troubleshooting, documentation, and stakeholder communication skills.

•                          Industry certifications such as CTS, CTS-D, Microsoft Teams Rooms Specialist, Zoom Certified Integrator, or Crestron/Extron certifications.

•                          Experience delivering AV/collaboration projects in highly regulated industries such as financial services, government, or healthcare.

•                          Strong vendor management skills and experience coordinating with external partners on AV deployments.

•                          Familiarity with digital signage, event production technologies, or enterprise broadcast solutions.

•                          Background in automation, scripting, or DevOps for AV system deployment and monitoring.