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Copilot Platform Administrator

InfojiniAustin, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationAustin, TX, United States
Microsoft OfficeRoot Cause AnalysisTechnical SupportGenerative AIAzureMicrosoft TeamsSharePointIAMITIL

Job description

Job Summary:
Copilot Platform Administration
•    Administer and support Microsoft 365 Copilot and related AI services.
•    Manage licensing, configuration, service health, and feature enablement.
•    Evaluate and implement new Copilot capabilities and releases.
•    Maintain service documentation, standards, and operational procedures.
•    Credit allocations and monitoring
Level 3 Technical Support
•    Serve as the senior escalation point for complex Copilot incidents.
•    Troubleshoot:
•    Microsoft Graph grounding
•    SharePoint and Teams integrations
•    Permissions and data access issues
•    Agent functionality
•    Connector and integration failures
•    Credit controls and monitoring
•    Manage Microsoft support escalations and root cause analysis.
•    Advanced solutioning for Copilot agent use case enablement
AI Governance & Service Management
•    Participate in AI governance, capability reviews, and release readiness assessments.
•    Support capability intake, pilot programs, production releases, and lifecycle management.
•    Identify operational risks, dependencies, and support requirements.
Identity & Integration Support
•    Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
•    Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
•    Validate connector configurations and enterprise integrations.
Service Analytics & Adoption
•    Monitor service performance, adoption, and utilization metrics.
•    Support executive reporting and AI value realization efforts.
•    Develop and maintain operational dashboards and service health reporting
Minimum Yrs of Experience, Skills, and Qualifications
•    Minimum five (5) years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; at least two (2) years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.
•    Strong knowledge of:
•    Microsoft 365 Copilot
•    SharePoint Online
•    Microsoft Teams
•    Microsoft Graph
•    Microsoft Entra ID
•    Power Platform
•    Copilot Studio
•    Copilot Chat
•    Copilot Cowork
•    Experience with ITIL-based service management practices.
•    Experience troubleshooting identity, permissions, and cloud service integrations.
Preferred Skills and Qualifications
•    Microsoft 365 Enterprise Administration experience
•    Copilot Studio or AI Agent experience
•    Microsoft Graph integration experience
•    Power Platform administration experience
•    ITIL certification
•    Microsoft Copilot or AI-related certifications
•    Experience with Azure Foundry

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