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Sr. ServiceNow Platform Architect - ITSM, ITOM, and CMDB, Libertyville, IL (Onsite)

MetaRPOLibertyville, IL🇺🇸United States

Quick overview

Salary$100k/yr
SeniorityMid Senior
Work modeOn Site
LocationLibertyville, IL, United States
ComplianceProcess ImprovementProcurementServiceNowITIL

Job description

Sr. L ServiceNow Platform Architect - ITSM, ITOM, and CMDB

Location: Libertyville, IL (Onsite role)

<>Salary: $100K +Benefits
ServiceNow Platform Ownership – Own the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform.
  • ITSM Leadership – Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.
  • ITOM & CMDB Management – Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility to improve service health and reduce MTTR. ITAM & License Management – Manage hardware/software asset lifecycles, software models, entitlements, reclamation, compliance, audits, and optimization.
  • Configuration & Automation – Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platformcapabilities to deliver scalable solutions.
  • Integrations & Data Integrity – Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems.
  • Platform Lifecycle & Release Management – Manage environments, upgrades, releases, testing, SDLC controls, andplatformchanges while ensuring security, compliance, and operational requirements are met.
  • Governance & Roadmap – Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards aligned with ITIL and enterprise architecture.
  • Reporting & Operational Excellence – Develop dashboards, KPIs, and operational reports; monitor platform health and performance; and identify opportunities for automation, cost reduction, and risk mitigation.
  • Stakeholder Partnership & Enablement – Collaborate with business and IT stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and continual process improvement.

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