Workplace Experience & Site Operations Manager

Workplace Experience & Site Operations Manager Location: Wendell, NC Our client is hiring a Workplace Experience & Site Operations Manager to own the day-to-day workplace experience and internal service operations for its facility. Responsibilities include:

• Own the workplace operating model, including service standards, procedures, responsibilities, escalation paths, and communication routines - Develop and monitor workplace KPIs for service-provider performance, visitor readiness, onboarding readiness, room availability, issue response, and employee experience - Analyze workplace data, recurring issues, and employee feedback, recommending priorities and implementing measurable improvements - Lead workplace projects such as site activation, space changes, visitor-process implementation, amenity launches, and onboarding-process improvements - Manage the performance of contracted workplace service providers, setting expectations, reviewing results, and coordinating corrective actions - Serve as the local escalation point for workplace-service issues, providing plant leadership with clear options, recommendations, and status updates - Coordinate customer, supplier, candidate, and leadership visits, including access, room readiness, catering, agendas, hosts, and on-site logistics - Oversee conference-room operations, shared-space standards, visitor-management processes, amenities, common areas, office supplies, and front-desk service execution - Coordinate site-specific onboarding readiness for production employees in partnership with hiring leaders, People & Organization, IT, and security - Support budgets, forecasts, purchase requests, invoice coordination, service records, dashboards, and periodic workplace-performance reporting - Create checklists, playbooks, training, and communications that make workplace processes consistent and easy to follow - Build effective partnerships across plant leadership, security, facilities, IT, project teams, and external providers Requirements:
• 3+ years of experience in workplace operations, office management, corporate services, facilities coordination, hospitality operations, property administration, or a related field - Experience independently coordinating workplace services, vendors, visitors, events, employee onboarding, or site operations - Experience developing or improving processes, procedures, service standards, tracking tools, dashboards, or performance measures Preferred:
• Bachelor's degree in a related field - Experience supporting a manufacturing, engineering, industrial, or customer facing facility