Empfangsmitarbeiter (m/w/d)

Receptionist | Dresden, Germany | Hybrid

This employer is known for its distinctive turquoise branding and its commitment to providing guests with a stylish and comfortable "home away from home." They are a rapidly expanding hotel group with a strong focus on modern design, exceptional service, and prime city locations across Europe. The company fosters a collaborative and supportive team environment where individual personalities are valued, and everyone works together to create memorable guest experiences.

The Role

• Professionally handle guest interactions, from warm greetings during check-in to efficient check-out.
• Manage reservations, including processing bookings, overbookings, and options.
• Oversee billing, including managing cost cover and cash handling/reporting.
• Perform various organizational and administrative tasks in both front and back-office capacities, such as managing no-shows and responding to emails.
• Collaborate with team members across departments to ensure seamless operations and gain cross-functional experience.
• Provide occasional support in guest service during peak hours.

What You'll Need

• Previous experience in the hospitality or gastronomic industry, or a strong willingness for a career change.
• A high standard of quality and service orientation, with genuine hosting abilities and a passion for the hotel industry.
• Excellent communication skills in German (essential) and English (desirable).
• Ability to work effectively in a team and willingness to support other departments.
• Strong organizational skills with keen attention to detail.
• Creative problem-solving skills to enhance the guest experience.

What's On Offer

• Opportunity to be part of an incentive program tied to guest satisfaction.
• Generous employee discounts for stays across Europe and New York.
• Comprehensive training, annual development opportunities, and coaching through the "One University."
• Regular team celebrations and social events.

Apply via Haystack today!