National Account Program Manager

Note: The role is remote and requires the candidate to travel nationally (30% Travel).

Job Overview:

• A Senior Program Manager is responsible for leading complex, multi-site security programs and strategic customer accounts from project award through final completion.
• The role focuses on customer satisfaction, project delivery, financial performance, risk management, and cross-functional coordination across multiple projects and stakeholders.

Duties:

Program Leadership & Delivery:

• Lead multiple concurrent projects within large customer programs.
• Establish program execution strategies, milestones, and success metrics.
• Ensure projects are delivered on schedule, within budget, and in accordance with contract requirements.
• Coordinate project teams, engineering, procurement, field operations, and subcontractors.
• Drive accountability and execution across all program stakeholders.

Customer Relationship Management:

• Serve as the primary day-to-day executive contact for assigned strategic accounts.
• Build and maintain customer relationships at multiple organizational levels.
• Conduct regularly scheduled business reviews and operational status meetings.
• Manage customer expectations and proactively address concerns before escalation.
• Identify opportunities for expansion, additional scope, and long-term partnership growth.

Financial Accountability:

• Own revenue, margin, forecasting, and project financial performance for assigned programs.
• Review labor utilization, material expenditures, subcontractor costs, and job forecasts.
• Monitor backlog and earned revenue against business objectives.
• Drive change order identification, pricing, submission, and approval processes.
• Develop recovery plans for projects experiencing financial or schedule challenges.

Risk & Contract Management:

• Identify program risks, constraints, and dependencies.
• Manage contractual obligations and customer deliverables.
• Coordinate delay notices, impact assessments, and scope change documentation.
• Escalate issues requiring executive intervention.
• Protect company interests through disciplined contract administration.

Resource Planning & Coordination:

• Partner with Operations leadership to forecast labor and resource requirements.
• Coordinate staffing plans across project managers, supervisors, technicians, and subcontractors.
• Balance workload and priorities across multiple projects and regions.
• Support capacity planning to meet customer commitments and business objectives.

Communication & Reporting:

• Provide executive-level reporting on program health, financial performance, schedule status, risks, and opportunities.
• Prepare and present business reviews for leadership and customers.
• Maintain clear and consistent communications with internal and external stakeholders.
• Ensure accurate reporting of forecasts, project progress, and action plans.

Team Leadership & Mentorship:

• Mentor Project Managers, Associate Program Managers, and supporting personnel.
• Foster collaboration among sales, engineering, operations, procurement, and finance teams.
• Promote accountability, ownership, and continuous improvement.
• Support talent development and succession planning initiatives.

Strategic Responsibilities:

• Develop long-term account strategies to support customer growth and retention.
• Identify operational efficiencies and standardization opportunities.
• Support business development efforts for existing customers.
• Contribute to organizational process improvements and scalable program management practices.
• Align execution strategies with overall company objectives.