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Full time
Technology

IT Service Desk Analyst

Stratco (Australia) Pty LimitedSouth Australia🇦🇺AustraliaPosted 20 Jun 2026

Why This Role Stands Out

This hybrid role at Stratco offers a fantastic opportunity to grow your IT support expertise while making a tangible impact on user productivity, and you'll thrive here if you're a problem-solver passionate about delivering exceptional customer service. You'll be a key player in ensuring seamless technology operations, collaborating with a supportive team, and developing your skills in a reputable company. Apply today to join their dynamic IT department and elevate your career!

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

When technology works, nobody notices. When it doesn't, you're the person everyone wants on speed dial.

We're looking for an IT Service Desk Analyst who thrives on solving problems, delivering exceptional customer experiences, and keeping people productive when technology gets in the way. You'll be the trusted first point of contact for our users, turning frustrations into solutions and ensuring every interaction leaves a positive impression.

This isn't just about resetting passwords and logging tickets. It's about being the face of IT, building trust, and making a genuine impact across Stratco.

Responsibilities
  • Manage and resolve helpdesk requests in a timely and effective manner
  • Troubleshoot network, hardware, software, printer, mobile device, etc. issues
  • Maintain asset records and relevant documentation
  • Provide high level support to various industry and custom applications
  • Apply change, problem, and release management principles
  • Develop checklists for typical problems, recommend procedures and controls for prevention
  • Provide end user support to all Stratco sites nationally and internationally, with some travel required
  • Collaborate with team members, other business areas, and projects as required
  • Strictly adhere to our critical safety rules and contribute to a safe working environment
Qualifications
  • Experience in an IT Service Desk, Helpdesk, Desktop Support, or similar technical support role
  • Applicable qualifications in an IT related discipline
  • Passion for delivering outstanding customer service and building professional relationships at all levels
  • Highly developed time management, problem solving and communication skills
  • Experience configuring and administering Microsoft 365, Microsoft Server products including Active Directory and Exchange
  • Knowledge of WAN/LAN, IP networking, DHCP/DNS and general network principals
  • Knowledge of Windows desktop and server environments from current to previous generations
  • ITIL certification desirable
Benefits
  • Holistic Wellness & Mental Health Support
  • 24/7 Employee Assistance Program (EAP) for team members and family
  • Flexible Working Arrangements
  • Team Member Discounts
  • Professional Development & Career Growth opportunities
  • Competitive Remuneration
  • Positive Workplace Culture & Inclusion

Skills

Active Directory
DNS
SAFe

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