Principal Product Manager

Key Responsibilities

Product Strategy & Vision: Define and maintain the multi-year product strategy, vision, roadmap, and key success metrics for enterprise-wide Rail Incident Management and Service Disruption capabilities.

Stakeholder Partnership: Serve as the primary liaison between rail operations, customer experience teams, technology organizations, and executive leadership to translate complex operational challenges into scalable technology solutions.

Roadmap & Investment Prioritization: Lead product investment decisions and prioritize feature backlogs based on operational risk, customer impact, business value, and regulatory alignment.

Cross-Functional Execution: Collaborate closely with Agile/SAFe delivery teams across multiple interdependent workstreams to ensure on-time, high-quality execution of roadmap milestones.

Governance & Alignment: Establish product decision-making frameworks, manage cross-functional dependencies, and ensure continuous alignment with safety standards, regulatory bodies, and operational policies.

Discovery & Requirements Definition: Lead discovery initiatives with field personnel and operational control centers to define detailed business requirements, acceptance criteria, and user workflows.

Performance & Data Analytics: Evaluate product health and operational resilience using data-driven insights, customer feedback, and performance metrics to drive ongoing product optimization.

Executive Communication: Synthesize strategy, progress, dependencies, risks, and ROI into clear briefings for executive leadership and key operational stakeholders.

Required Qualifications & Experience

Experience Level: 10+ years of progressive product management experience leading complex, mission-critical enterprise solutions (transportation, logistics, or operational platforms strongly preferred).

Education: Bachelor s degree in Business, Information Technology, Engineering, or a related field; or an equivalent combination of education and experience.

Domain & Technical Expertise: Demonstrated experience with incident management systems, service recovery operations, and customer-facing service continuity platforms.

Agile Leadership: Proven background operating within Agile and Scaled Agile Framework (SAFe) delivery environments, managing complex cross-team dependencies without direct authority.

Tooling Proficiency: Advanced proficiency with product management and collaboration tools, including Jira Align, Confluence, Visio, Figma, and Microsoft Office Suite.

Soft Skills: Exceptional executive presence, strategic thinking, problem-solving, and stakeholder facilitation skills in ambiguous, high-stakes environments.

Preferred Certifications: Product Management certification (SAFe POPM, Pragmatic Institute, AIPMM, or equivalent) preferred; PMP certification is a plus.