Help Desk Automation Support Assistant 1 of 1

job summary:

We are seeking a candidate for a Helpdesk Analyst role who has excellent communication skills (oral and written). Proficient in using helpdesk software. Proficient with resolving end-user-facing incidents and requests. 3+ years experience as a Helpdesk Analyst. Resides locally to Woodbridge, New Jersey.

Required Skills - Helpdesk , ServiceNow, Office365, Active Directory, Windows 10

Job Duties - Resolve incidents and requests related to users' workstation system (both hardware and software)

Provision and termination of account in different systems (e.g.Microsoft Active Directory, Exchange, Cognos)

Provision and maintain mailboxes, distribution lists, etc.

Diagnose, resolve, or escalate IT support issues for software and hardware

Create and maintain documentation (knowledge base articles, processes, procedures, guided scripts)

Proven experience in providing client-facing support with demanding customers while adhering to established procedures

Experience using an incident/ticketing system is a plus (e.g. ServiceNow, Ivanti, Remedy)

Job Requirements - 2 to 4 years of experience in technology support (preferably within the financial services, healthcare, education sectors)

4-year college degree or technical school certification

Superior communication and facilitation skills

Strong organizational skills and ability to manage multiple competing tasks

Strong technical troubleshooting and problem-solving skills

Ability to support Microsoft Office Suite: Active Directory, Microsoft Office 2016, Office 365, Win10

Proficient with security related software: Symantec, Bit9, Kaseya, Aternity

Handle end user interactions with poise while maintaining composure

Administer Windows domain user accounts (Unlock accounts, reset passwords)

Microsoft certification completed or in progress

Working knowledge of: Fuze, BigFix, CarbonBlack, DUO

Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)

Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

Terminal Services/Remote Desktop Services and ThinClient Support a plus

ITIL training is a plus

Desired Skills & Experience - Ability to support Microsoft Office Suite: Active Directory, Microsoft Office 2016, Office 365, Win10. Experience using an incident/ticketing system is a plus (e.g. ServiceNow, Ivanti, Remedy)

location: Edison, New Jersey

job type: Contract

salary: $33 - 38 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

Required Skills - Helpdesk , ServiceNow, Office365, Active Directory, Windows 10

Job Duties - Resolve incidents and requests related to users' workstation system (both hardware and software)

Provision and termination of account in different systems (e.g.Microsoft Active Directory, Exchange, Cognos)

Provision and maintain mailboxes, distribution lists, etc.

Diagnose, resolve, or escalate IT support issues for software and hardware

Create and maintain documentation (knowledge base articles, processes, procedures, guided scripts)

Proven experience in providing client-facing support with demanding customers while adhering to established procedures

Experience using an incident/ticketing system is a plus (e.g. ServiceNow, Ivanti, Remedy)

qualifications:

Job Requirements - 3 to 8 years of experience in technology support (preferably within the financial services, healthcare, education sectors)

4-year college degree or technical school certification

Superior communication and facilitation skills

Strong organizational skills and ability to manage multiple competing tasks

Strong technical troubleshooting and problem-solving skills

Ability to support Microsoft Office Suite: Active Directory, Microsoft Office 2016, Office 365, Win10

Proficient with security related software: Symantec, Bit9, Kaseya, Aternity

Handle end user interactions with poise while maintaining composure

Administer Windows domain user accounts (Unlock accounts, reset passwords)

Microsoft certification completed or in progress

Working knowledge of: Fuze, BigFix, CarbonBlack, DUO

Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)

Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

Terminal Services/Remote Desktop Services and ThinClient Support a plus

ITIL training is a plus

Desired Skills & Experience - Ability to support Microsoft Office Suite: Active Directory, Microsoft Office 2016, Office 365, Win10. Experience using an incident/ticketing system is a plus (e.g. ServiceNow, Ivanti, Remedy)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.