Help Desk Specialist I

Job Description

Help Desk Specialist

This position requires an active Top Secret clearance to be considered.

A government contract requires that this position be restricted to provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75-80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes.

Compensation & Benefits:

Estimated Starting Salary Range for Help Desk Specialist: $100,000- $111,944.19

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Help Desk Specialist Responsibilities Include:

• Provide end-user IT support for hardware, software, and network issues.

• Respond to technical support requests via phone, email, and in-person interactions.

• Troubleshoot, research, and resolve problems; document and track resolutions.

• Deliver second-tier support for PC, server, and mainframe applications.

• Collaborate with network services, software engineering, and application development teams.

• Recommend system modifications to reduce recurring issues.

• Assist with IT development for internal applications and tracking systems.

• Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations.

• Ensure timely resolution of technical problems and supervise help desk operations.

• Performs other job-related duties as assigned

Help Desk Specialist Experience, Education, Skills, Abilities requested:

• High school diploma preferred; additional technical certifications a plus.

• Minimum of two years of experience at the Department of State as a System Administrator.

• Experience teaching, coaching, or mentoring personnel in State Department systems and regulations.

• Strong problem-solving, organizational, communication, and interpersonal skills.

• Proficiency in qualitative and quantitative research methods.

• Ability to manage multiple tasks, work independently, and coordinate across teams.

• Proficiency in English (written and spoken) and Microsoft Office Suite.

• Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.

#CherokeeFederal #LI-SM2 #AppC

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

• Keywords: IT support, help desk, GSO, system administration, troubleshooting

• Similar Job Titles: IT Support Specialist, Systems Administrator, Desktop Support Technician, Network Support Specialist, Technical Support Analyst

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations.