Production Support Engineer

Job Title: Production support engineer

Job Type: Contract
Location: Hybrid
Experience Required: 4–8 years
Compensation: $50 - $55/hr

Job Description:

We are seeking a Production Support Engineer to provide end-to-end support for business-critical enterprise applications. The role involves production support, incident management, stakeholder engagement, system integration support, and compliance-related access management. The ideal candidate will have strong troubleshooting skills across multiple technology stacks, the ability to manage production incidents effectively, and excellent communication skills to work with both technical and business stakeholders.

Roles & Responsibilities

• Provide end-to-end production support, troubleshooting, and resolution of application issues within defined SLAs.
• Monitor, analyze, and resolve production incidents, service requests, and support tickets.
• Perform root cause analysis (RCA) and implement preventive measures to minimize recurring issues.
• Act as the primary technical liaison between business users and technology teams.
• Collaborate with cross-functional teams to support system integrations and technical initiatives.
• Support access governance activities, including Periodic Access Reviews (PAR), and ensure compliance with security and audit requirements.
• Communicate issue status, impact, and resolution plans to business and technical stakeholders.
• Maintain operational documentation, knowledge articles, and support procedures.
• Identify opportunities for process improvements, automation, and enhanced application stability.

Required Technical Skills

• C# .NET
• ASP.NET
• PHP
• VBScript
• SQL
• Production/Application Support
• Incident Management
• Root Cause Analysis (RCA)
• Ticketing & Service Management Tools
• Application Troubleshooting & Debugging

Good to Have

• Dapper ORM
• Angular
• React
• API Integration & Troubleshooting
• Access Governance and Compliance Processes

Key Soft Skills

• Stakeholder Communication
• Cross-Functional Collaboration
• Incident Triage & Prioritization
• Analytical Problem Solving
• Multi-tasking and Context Switching
• Ownership and Accountability
• Business-Focused Communication
• Customer Service Orientation

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs.

The salary range displays the minimum and maximum salary targets for this position across all U.S. locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role. Final compensation decisions will depend on the unique facts and circumstances of each candidate.

About Aspire Systems

Aspire Systems is a $180+ million global technology services firm with over 4,900 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.

Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India’s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute.

Who We Are

Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.

Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.

Why Join Aspire Systems

Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.

We foster innovation, value diverse perspectives, and enable continuous learning and career growth — guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.

Learn more about Life at Aspire:  

Our Commitment to Diversity & Inclusion

At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.

Privacy Notice

Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.

Disclaimer

The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Organization retains the discretion to add or change the duties of the position at any time.