Salesforce Business Admin

Essential Duties & Responsibilities

Salesforce Administration & User Support

·      Coordinate new user and deprovisioning requests using the ServiceNow platform. 

·      Troubleshoot Level 1 user issues and provide timely support for Salesforce-related questions and requests. Promptly escalate more significant platform issues to the centralized GTS CRM team.

·      Serve as a primary point of contact for I&S Salesforce system support and administration inquiries.

·      Coordinate Salesforce ticket requests with the centralized GTS CRM team.

·      Create and maintain I&S user documentation, knowledge articles, and training materials.

Data Management & Governance

·      Perform ongoing data cleanup, validation, deduplication, and maintenance activities.

·      Monitor and maintain data quality standards across accounts, contacts, opportunities, and other Salesforce objects.

·      Conduct regular audits to identify and resolve data integrity issues.

·      Support data imports, exports, and mass updates using approved tools and processes.

Territory & Ownership Management

·      Work with I&S Operations to execute territory alignments and ownership updates in Salesforce.

·      Support organizational changes, account reassignments, and user transitions.

·      Maintain territory hierarchies and ownership rules to ensure accurate account management and reporting.

·      Collaborate with business stakeholders to implement territory and assignment changes.

System Configuration & Process Support

·      Assist in implementing process improvements and system enhancements with the GTS CRM team.

·      Support the documentation of business requirements and solutions specifications.

·      Perform basic Salesforce admin functions, including modifying field labels, simple page layout changes, managing auto response, sharing, and case assignment rules.

·      Work closely with the centralized CRM team to align and coordinate more significant modifications to the Salesforce instance.