Salesforce Business Analyst

🚨 W2 ONLY | 12+ YEARS EXPERIENCE REQUIRED

Job Title: Salesforce Business Analyst
Employment Type: W2 Contract
Experience: 12+ Years

Job Summary

We are seeking a highly experienced Salesforce Business Analyst with 12+ years of experience in business analysis and strong expertise in Salesforce CRM. The ideal candidate will have extensive experience gathering and translating business requirements into Salesforce solutions, working with stakeholders and technical teams, and supporting enterprise-level Salesforce implementations.

Key Responsibilities

• Gather, analyze, and document complex business and functional requirements.
• Conduct stakeholder interviews, workshops, discovery sessions, and requirements analysis.
• Translate business requirements into detailed user stories, acceptance criteria, use cases, and functional specifications.
• Analyze current-state and future-state business processes and identify opportunities for improvement.
• Act as a liaison between business stakeholders and Salesforce technical teams.
• Collaborate with Salesforce Architects, Developers, Administrators, QA teams, Product Owners, and Project Managers.
• Define and document Salesforce business processes, workflows, and functional requirements.
• Support Salesforce implementation, enhancement, integration, and migration projects.
• Develop and maintain process flows, data mapping documents, requirements traceability, and functional documentation.
• Lead and support User Acceptance Testing (UAT), including test planning, execution, defect tracking, and business sign-off.
• Analyze Salesforce data, objects, fields, reports, dashboards, and business processes.
• Identify gaps between business requirements and existing Salesforce functionality and recommend appropriate solutions.
• Support Salesforce integrations and data migration initiatives.
• Participate in Agile/Scrum ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Work closely with QA teams to ensure requirements are properly tested and validated.
• Assist with user training, documentation, and Salesforce adoption initiatives.
• Communicate effectively with senior business and technical stakeholders.

Required Skills & Experience

• 12+ years of overall Business Analyst / Business Systems Analyst experience.
• Strong Salesforce Business Analyst experience in enterprise environments.
• Extensive experience with Salesforce CRM implementations and enhancements.
• Strong experience with Sales Cloud and/or Service Cloud.
• Excellent requirements gathering and business process analysis skills.
• Extensive experience creating User Stories, Acceptance Criteria, BRDs, FRDs, Use Cases, and Process Flows.
• Strong experience with UAT planning, test execution, and defect management.
• Experience working with Salesforce Administrators, Developers, Architects, QA teams, and business stakeholders.
• Strong understanding of Salesforce objects, fields, reports, dashboards, workflows, and automation.
• Experience with Jira, Confluence, Azure DevOps, or similar tools.
• Strong knowledge of Agile/Scrum and SDLC methodologies.
• Excellent communication, analytical, documentation, and stakeholder-management skills.

Preferred Qualifications

• Salesforce Business Analyst Certification.
• Salesforce Administrator Certification.
• Experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or CPQ.
• Knowledge of Salesforce Flows, APIs, integrations, and data migration.
• Experience with enterprise-scale Salesforce transformation projects.
• Experience with process modeling tools such as Visio, Lucidchart, or Miro.

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field is preferred.