Triage Specialist

Job Title- Triage Specialist 
Location: Austin, TX (On-site)
Job Type: Fulltime

Role Overview:

This is a software triage role driven by manual testing. Testing will be conducted on client products, including smart glasses and VR headsets, as well as standard mobile devices.

Expectations:

Meet client quality standards and SLA deadlines

Personal daily ticket quota

Personal ticket processing time target

Personal quality target 

Personal productivity target

Responsibilities:

Understand and utilize complex documentation

Navigate the client ticketing system

Review reported bugs 

Identify core issues

Perform manual testing

Complete tickets by providing information, including repro steps, results, tagging, priority, severity, and assignment