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Product Manager for ICX (Integrated Customer Experience)

Xyant Services, Inc.San Jose, CA🇺🇸United StatesPosted 3 Sept 2026

Why This Role Stands Out

Shape the future of customer experience by leading innovative product strategies in a hybrid environment that fosters collaboration and professional growth. If you have a passion for driving impactful solutions and possess strong product management skills within the customer contact domain, this is an excellent opportunity to advance your career with a reputable company. Apply today to make a significant contribution to integrated customer journeys.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
San Jose, CA, United States
Posted
20 hours ago
ScrumAgileConfluenceJiraStakeholder Management

Job Description

Role : Product Manager for ICX (Integrated Customer Experience)

Location : San Jose, CA (Hyrbrid)

Duration : Long Term Contract

Job Description:
Product Manager Integrated Customer Experience (ICX) / CCaaS

What You Bring
6+ years of IT experience, with 4+ years as a Product Manager.
Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
Strong experience writing user stories, functional requirements, and acceptance criteria.
Solid understanding of Agile/Scrum methodologies.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to thrive in a fast-paced environment with changing business requirements.

Nice to Have
CRM integration experience
Enterprise-scale CX or ICX platform experience
Familiarity with Jira, Confluence, or similar tools

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