Contact Centre Service and Sales Representative

Join One of Southern California's Top Toyota Dealerships!
Wondries Toyota is looking for an experienced Sales BDC Representative to join our growing team! If you're driven, energetic, and know how to turn internet leads and phone calls into quality showroom appointments, we want to hear from you.
This is a great opportunity for someone who has previous dealership BDC experience and is looking to grow with a high-volume dealership that values teamwork, customer service, and performance.
Respond promptly to internet leads, phone calls, texts, and emails.

• Build rapport with customers while identifying their vehicle needs.
• Schedule and confirm appointments for the sales team.
• Follow up with unsold customers through phone, text, email, and CRM campaigns.
• Maintain accurate customer information and detailed notes in the CRM.
• Work closely with the sales managers and sales consultants to maximize appointment show rates and sales opportunities.
• Meet daily, weekly, and monthly appointment and performance goals.
• Deliver an exceptional customer experience from the first interaction.

Previous Automotive Sales BDC experience is required.

• Experience working in a dealership environment.
• Excellent phone etiquette and communication skills.
• Comfortable handling a high volume of inbound and outbound customer interactions.
• Experience with dealership CRM systems (DealerSocket or similar) is a plus.
• Ability to speak Spanish/Cantonese/Mandarin a plus.

Must be available to work weekends.

• Must be available to work holidays as needed.
• Ability to work a flexible schedule based on business needs.

Competitive hourly pay plus performance bonuses.

• Full-time, stable position with opportunities for advancement.
• Medical, dental, and vision insurance.
• Ongoing training and career development.
• Work for one of the busiest Toyota dealerships in the area with a steady flow of customer opportunities.

If you're an experienced Automotive Sales BDC professional looking for your next opportunity, we'd love to meet you. Apply today and become part of the team at Wondries Toyota, where your experience and dedication can make a real impact!
Weekend and holiday availability is required.

Job Type: Full-time
Dental insurance

• Health insurance
• Health savings account
• Life insurance

*