Trainer Customer Onboarding and Platform Support

Immediate need for a talented Trainer Customer Onboarding and Platform Support. This is a 12 months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-22859

Pay Range: $21/hr - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Design and deliver onboarding, upskilling, cross-skilling, and re training programs. Develop and maintain training content, certifications, assessments, and knowledge resources.
• Conduct instructor-led, virtual, and self-paced learning sessions.
• Create training modules covering Cisco IQ workflows, platform adoption, CRM tools, reporting, and user lifecycle processes.
• Measure training effectiveness through certifications, quality, productivity, and learner feedback. Partner with Operations, Quality, and Team Leads to identify skill gaps and drive development plans.
• Lead certification and re-certification programs to ensure workforce readiness and compliance.
• Support change management through training on process, system, and business updates.
• Analyze performance trends to improve quality, customer experience, and onboarding outcomes.
• Manage knowledge repositories and ensure content accuracy and relevance.
• Coach and mentor Team Leads and Analysts to enhance performance.
• Track and report training, certification, and readiness metrics.

Key Requirements and Technology Experience:

• Analyst (1 2 Years)
• Working Experience
• USA Candidates: 5 7 Years
• Experience in training, learning & development, customer onboarding, customer support, platform operations, or service desk environments.
• Proven ability to design and deliver instructor-led, virtual, and blended learning programs.
• Strong understanding of customer onboarding, platform adoption, and support operations.
• Experience creating training content, certifications, assessments, and knowledge documentation.
• Ability to analyze performance data, identify skill gaps, and drive improvement initiatives.
• Excellent facilitation, coaching, presentation, and communication skills.
• Proficiency in Excel, PowerPoint, Power BI, and reporting/analytics tools.
• Hands-on experience with CRM platforms, customer engagement tools, and operational workflows.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, continuous improvement, and operational excellence mindset.
• Understanding of user lifecycle processes, including provisioning, access management, onboarding, and offboarding.
• Familiarity with Cisco Meraki, Webex, Intersight, SD-WAN, Cisco IQ, or similar enterprise technology platforms.
• Experience in learning management systems (LMS), content authoring tools, and digital learning platforms.
• Experience managing certification programs, calibration exercises, and knowledge governance initiatives

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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