Senior Business Analyst - Digital Portfolio Team

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Department: SRS PMP

Department/Agency: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150 Sydney, NSW, AU, 2000

• Ongoing - Full-Time (35 HPW)
• Clerk Grade 9/10, base salary ($133,348 - $146,945), plus employer's contribution to superannuation and annual leave loading

Your role

The Senior Business Analyst will work as part of a multi-disciplinary team responsible for digital product definition, design, development, implementation, and delivery. The role is responsible for gathering, reviewing and analysing business intentions, services, processes and information needs to identify and document changes for business solutions and enhancements.

What you'll do

• Lead and deliver business analysis activities for approved initiatives, translating business needs into clear requirements and practical solutions.
• Analyse processes, services, data and customer insights to identify opportunities for improvements, enhancements and new business solutions.
• Monitor product performance and health, using customer feedback and reporting to provide recommendations that support informed decision-making.
• Build and maintain strong stakeholder relationships, using effective communication, consultation and negotiation to define requirements and drive outcomes.
• Contribute to project/product delivery activities including requirements gathering, business specifications, change management, user acceptance testing, training and implementation planning.
• Provide clear, plain-language advice on technical concepts and emerging trends, while continuously improving business analysis practices and managing competing priorities.

What we're looking for

• Business Analysis & Problem Solving - Analyse business needs, processes and data to identify issues, define requirements and recommend practical solutions.
• Stakeholder Engagement & Influencing - Build strong relationships, communicate effectively, negotiate outcomes and manage diverse stakeholder expectations.
• Product / Project Delivery - Support successful delivery of initiatives through planning, requirements gathering, testing, implementation and continuous product improvement.
• Adaptability & Strategic Thinking - Manage competing priorities, respond to changing business demands, embrace new technologies and drive continuous improvement.

We encourage applications from all qualified people and are committed to inclusion and diversity in our workforce.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference in the lives of children, adults, families and communities.

Are you ready to join us?

Click apply and attach your résumé and a cover letter addressing the targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1 - Can you provide an example of working collaboratively with other teams. What barriers were there and what strategies did you put in place to improve collaboration.
• Targeted Question 2 - Can you think of a time that you have made a mistake in a work setting. What was it, how did you manage the mistake after it was made and what was the outcome?

Applications close Thursday 23 July 2026 at 11:59pm AEST.

For more information about the role or diversity initiatives, please contact the DCJ hiring team or Talent Acquisition Officer as appropriate.

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with diverse skills, experiences and backgrounds, including people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months.