Technical Business Analyst, eCommerce

Crucial role in analysing business processes, identifying opportunities for improvement, and providing data-driven insights to support decision making

Who are we?

Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. We proudly employ over 200 professionals dedicated to helping shape Australia's future and enabling the safe and sustainable progress of Australian communities.

Our organisation brings experts together to create national and international standards that serve as essential guidelines for products and services, ultimately benefiting the Australian community. Our vision is to be the trusted voice that delivers confidence in a changing world.

About the role

Play a crucial role in analysing business processes, identifying opportunities for improvement, and providing data-driven insights to support decision making. Collaborate with cross functional teams to understand business and customer needs, gather, and analyse data, and translate findings into actionable technical recommendations that align with business goals.

What you'll do

• Analyse business requirements and create 'as is', 'to be', solution flow diagrams, and use cases
• Collaborate with Tech Leads to create non functional epics
• Analyse functional epics and create functional and non functional user stories which meet the Definition of Ready (DoR)
• Consult with stakeholders (business and technical) to create required design artefacts, particularly for commerce platforms and customer facing digital journeys
• Perform gap analysis by comparing the features with the agreed business requirements and e-commerce platform capabilities
• Analyse dependencies to identify impacted applications
• Lead refinement and grooming ceremonies for Scrum Team or Vendors
• Capture stakeholder feedback during sprint and release demos
• Create additional user stories following sprint and release demos, and coordinate with the Project Manager to schedule the requested changes
• Attend Architectural Review Board (ARB) meetings to document and analyse cross platform dependencies and contribute to solution development
• Attend Big Room Planning (BRP) sessions to lead design artefact, story creation and acceptance criteria discussions
• Contribute to the assessment and measurement of benefits and conduct change impact analysis in support of organisational change management activities
• Effectively communicate complex technical concepts in a clear and understandable way to technical and non technical stakeholders

About you

• Degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Proven experience as a Technical Business Analyst, ideally within e-commerce or digital commerce environments
• Experience with enterprise commerce platforms such as Adobe Commerce, Salesforce Commerce Cloud, Shopify, or similar is preferred
• Strong understanding of software development methodologies and IT systems
• Proficient in technical documentation and modelling tools
• Excellent communication and interpersonal skills
• Experience in Agile and hybrid development environments
• Familiarity with project management methodologies

Culture & Benefits

Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do - Integrity, Courage, Accountability, Respect, and Excellence.

People Perks that support flexibility, wellbeing, career growth, and recognition-helping you thrive at work and beyond.

Equal Opportunity

At Standards Australia, we are proud to be an equal opportunity employer and we are committed to fostering a working environment that values diversity, inclusion, and belonging. We strive to create an organisation that genuinely reflects and respects the diversity of the communities we serve; putting people at the heart of all we do. We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people with Aboriginal and/or Torres Strait Islander background, people with a disability, and people from the LGBTQIA+ community. Should you need any adjustments to be made to our recruitment process, please contact