Service Administrator

Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Sumner, WA).

Will make an impact in the following ways:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

In order to be successful in this role you will need the following:

• Good organizational skills
• Works well with others
• Excels in a fast paced environment and under pressure
• Strong computer skills and excellent customer service
• Communicates effectively
• Customer focus
• Service Documentation
• Warranty Process
• Technical Escalation
  

good organizational skills, works well with others, excels in a fast paced environment and under pressure, strong computer skills and excellent customer service.

Education, Licenses, Certifications:
Technical trade school/ vocational diploma or certification or equivalent experience required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.