Clinical Services Manager – Ears, Nose & Throat

About the department

At Welbeck, we believe exceptional healthcare begins with exceptional people.

We're redefining private day surgery through specialist centres designed around excellence, expertise and patient experience. Our consultant-led model brings together leading clinicians, outstanding facilities and dedicated multidisciplinary teams to deliver world-class care in calm, modern environments.

As we continue to grow, we're looking for talented healthcare professionals who share our commitment to clinical excellence and innovation.

About the role

We are seeking an experienced and motivated Clinical Services Manager to join our specialist Ears, Nose & Throat (ENT) service in Central London.

This is a unique opportunity to play a key leadership role within a growing and ambitious healthcare organisation while working alongside some of the UK's leading ENT Consultants. You will lead the delivery of outstanding clinical services, ensuring the highest standards of patient care, governance, safety and operational excellence across the centre.

As part of a period of continued growth and development, you will help shape the future of the service, driving quality improvement initiatives, supporting service expansion and fostering a culture of clinical excellence.

This role offers significant opportunities for both personal and professional growth within a forward-thinking organisation committed to delivering exceptional specialist care.

Key Responsibilities:

Driving Clinical Excellence

• Provide leadership for the delivery of safe, effective and patient-centred clinical services across the ENT centre.

• Ensure the highest standards of clinical quality, governance, patient safety and professional practice.

• Promote a culture of continuous improvement, innovation and evidence-based care.

• Support and develop clinical teams to deliver exceptional patient outcomes.

• Ensure workforce planning, skill mix and clinical competencies align with service requirements.

• Champion a positive, safe and collaborative clinical environment for patients, staff and consultants.

• Provide professional leadership and support to the Clinic Coordinator and wider clinical team.

Clinical Governance and Quality

• Lead clinical governance activities and maintain robust systems to monitor quality, safety and effectiveness.

• Drive quality improvement programmes, audits and service evaluations.

• Lead the development and review of clinical policies, procedures and standards.

• Oversee risk management processes, incident investigations and the implementation of learning outcomes.

• Monitor clinical performance indicators, patient outcomes and quality metrics.

• Support Quality Assurance and Performance Improvement (QAPI) initiatives.

• Ensure services remain compliant with regulatory, professional and organisational standards.

Service Development and Leadership

• Support the delivery of the strategic vision for the ENT service.

• Build strong relationships with consultants, operational leaders and multidisciplinary teams.

• Identify opportunities to enhance clinical services, patient experience and operational performance.

• Lead workforce development, succession planning and talent management initiatives.

• Promote innovation, research-informed practice and the implementation of new clinical pathways and technologies.

• Foster a culture of learning, mentorship and professional development across the clinical workforce.

About you

You are a passionate and experienced clinical leader who thrives in a specialist healthcare environment and is committed to delivering exceptional patient outcomes.

You'll bring:

• Current NMC registration as a Registered Nurse.

• Previous clinical management experience within outpatient, ambulatory or surgical services.

• Strong clinical governance and quality improvement experience.

• A proven track record of leading and developing high-performing clinical teams.

• Experience implementing and evaluating clinical standards and best practice.

• Excellent communication, organisational and stakeholder management skills.

• The ability to work collaboratively while also operating confidently and autonomously.

• A commitment to patient-centred care and continuous service improvement.

For a full copy of the Job Description click here

About Us

For more information about Welbeck please click here

Recruitment Process

For this role, the stages are listed below. Timescales are mapped out to give candidates an understanding of when decisions will be made. We aim to commit to these dates as much as possible.

• Stage 1 - Shortlisting (based on applications)

• Stage 2 - Screening Calls

• Stage 3 - 1st interview (n-person)

Using AI

AI tools can be helpful when you’re preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.

Disclosure and Barring Service
Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.