AI Business Systems Analyst

An exciting opportunity has arisen for an experienced AI Business Systems Analyst to join a growing Digital & Technology function and play a key role in delivering AI-enabled business transformation across the organisation. Working across business, data and technology; you'll help identify opportunities where Artificial Intelligence can deliver measurable business value. This is a hybrid working role and will be based from our clients Southampton offices 3 days per week.

As the AI Business Systems Analyst you'll work with stakeholders, technology teams, data specialists and third-party vendors to shape AI solutions from implementation to adoption. The purpose of this role is to facilitate the development and implementation of innovative technology and AI solutions that deliver business value, improve operational efficiency, enhance the client experience and support the organisation's strategic growth.

Key Responsibilities

• Contribute to the Group's AI strategy & planning.
• Work with the AI and project teams to identify innovative tech and AI systems. Then assess them against business, technical and security needs.
• Lead the implementation of approved tech / AI systems, ensuring that they are implemented with success.
• Play a leading role in system life cycle (implement / develop / decommission) for all allocated systems.
• Undertake a business analysis role on some initiatives, sourcing requirements from users to build into solutions & system configurations.
• Identify & recommend process improvements, efficiency gains and cost savings to the Group.
• Troubleshoot technical issues and respond to requests for support when required. Analyse root causes of common and recurring issues and propose permanent solutions.
• Participate in major incidents, remediating vulnerabilities, and priority fixes when required
• Mentor less experienced members of the Technology Department and help when necessary.
• Adhere to all Technology Governance processes such as incident management, change enablement etc.
• Maintain business solution management documents on including creating technical design documents, knowledge base articles and procedure documents, FAQ's, and self-help guides.
• Establish, develop and maintain effective relationships with assigned business contacts and 3rd Party Suppliers.
• Escalate any issues to the Technology Management Team as soon as possible and recommend potential solutions.
• Be aware of cyber security risks that exist and decline any events or concerns that are encountered. Carry out all tasks in a secure manner i.e. security by design in all work.
• Encourage best practise in regard to cyber security risks.
• Ensure a security and privacy first approach is taken to all work.

Skills & Experience

• At least 5 year's commercial experience as a Business Systems Analyst delivering technology and business change projects. (Heavy focus on system changes and process not just general BA activity.)
• Previous experience working on AI & digital transformation projects .
• Proven experience delivering digital transformation, system implementation or business improvement programmes.
• Strong understanding of Business Analysis methodologies, tools and best practice.
• Good understanding of Artificial Intelligence concepts, including Generative AI, Machine Learning, intelligent automation and data-driven decision making .
• Strong data literacy with experience analysing data quality, structures, governance and reporting requirements.
• Experience working within a regulated environment such as Legal, Financial Services, Professional Services or similar.
• Excellent stakeholder management skills with experience engaging senior business and technical stakeholders.
• Strong analytical, problem-solving and decision-making abilities.
• Experience using Microsoft Office, particularly Excel, together with reporting and visualisation tools such as Power BI.
• Experience producing process maps and business process models.

#J-18808-Ljbffr