Field Service Technician ( Remote )

Job Overview :

• Provide mechanical, electrical, and technical support to customers for the commissioning, installation, inspection, maintenance, service, repair, rebuild, and upgrades of DISA green sand molding equipment.
• The role involves working directly at customer sites to troubleshoot equipment, perform service and maintenance, support installations, and provide technical training and guidance.
• The client is specifically looking for someone with experience working with die-casting equipment.

Key Responsibilities

• Install new DISA equipment and ensure proper configuration and integration with existing customer systems.
• Perform equipment inspections and routine preventive maintenance.
• Diagnose equipment malfunctions and perform necessary mechanical and electrical troubleshooting, repairs, and replacements.
• Support equipment commissioning, service, repair, rebuilds, and upgrades.
• Review schematics, diagrams, layouts, and plans for troubleshooting and equipment installations.
• Prepare inspection reports identifying safety concerns, maintenance requirements, and recommendations.
• Respond to customer service calls related to equipment maintenance and repair.
• Provide customers with technical training and guidance on proper equipment operation and maintenance.
• Document service activities, repairs, maintenance, and customer interactions.
• Communicate service and installation updates to appropriate stakeholders.
• Identify and escalate opportunities to improve cost, time, and productivity.
• Supervise projects and contractors as needed.
• Inform the sales team of customer opportunities or concerns.
• Comply with applicable Environmental, Health and Safety (EHS) requirements.
• Participate in continuous education and certification programs to maintain current technical knowledge.
• Complete expense reports in a timely manner.
• Perform additional duties as assigned.

Qualifications & Experience

• Education: High School Diploma or GED.
• Experience: 3–7 years of related experience.
• Equipment Experience: Experience with die-casting equipment is being specifically sought for this opening.
• Field service and/or foundry equipment experience.
• Strong electrical and PLC troubleshooting skills.
• Strong mechanical aptitude and troubleshooting ability.
• Knowledge of electrical systems, mechanical systems, PLCs, pneumatics, and hydraulics.
• Proficiency in blueprint reading and interpretation.
• Understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology.
• Proficiency with Microsoft Office/Outlook.
• Willingness to train on and learn the AX ERP system.
• Valid Driver's License with a good driving record.
• Strong problem-solving, analytical, communication, customer service, time-management, and organizational skills.

Location & Travel

• Remote position
• Must be located within approximately one hour of a major airport.
• Eastern U.S. preferred.
• Position includes travel to customer sites.
• Paid travel time and travel expenses are covered.
• Overtime is available.