IT Support Specialist

Job Title: IT Support Specialist Windows & Mac
New York City, NY
Pay: $28.00 per hour

Position Overview

We are seeking a customer-focused IT Support Specialist to support a growing workforce across multiple divisions. This role provides technical assistance for Windows laptops, Macs, and mobile devices, resolves service desk requests, and helps improve daily IT support operations.

Key Responsibilities

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  Provide remote and end-user technical support for Windows PCs, Macs, mobile devices, and business applications.

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  Troubleshoot hardware, software, operating system, and device-related issues.

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  Actively answer service desk calls, document issues, and resolve incoming support tickets.

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  Deliver responsive, professional customer service and communicate technical information clearly.

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  Collaborate with peers across platforms and participate in cross-training.

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  Support site operational readiness and identify opportunities to improve processes.

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  Partner with the site lead and provide backup support when delegated.

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  Escalate issues appropriately and keep leadership informed of support needs and challenges.

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  Identify technical skill gaps and pursue opportunities to strengthen knowledge.

Required Qualifications

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  High school diploma, GED, or equivalent certification.

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  At least 3 years of experience in remote administration and end-user support.

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  At least 3 years of experience supporting Windows 10 or earlier operating systems.

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  At least 3 years of experience using ticketing and reporting tools such as Zendesk, HPSM, or ServiceNow.

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  At least 1 year of experience supporting Google Workspace/G Suite applications.

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  At least 1 year of experience supporting macOS, including High Sierra.

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  Strong troubleshooting, customer service, and written and verbal communication skills.

Preferred Qualifications

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  Bachelor s degree in Business, Information Systems, Computer Science, or military experience.

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  Apple certification(s).

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  At least 1 year of experience in one or more of the following:

  
  
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    Active Directory administration and services integration.

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    Change, incident, and problem management processes.

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    VMware virtualization technologies, including Fusion or ESX.

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    macOS Server administration.

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    Platform management and integration using JAMF Casper Suite or SCCM.

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    Mac productivity applications, including Microsoft Office, Lync, or Skype.

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    Supporting Mac environments with 100 or more end users.

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    Image deployment, software and system testing, encryption, and security tools such as McAfee across Windows and macOS.