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Lead Support Analyst

AIT Global, Inc.United States🇺🇸United StatesPosted Oct 22, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
19 hours ago
OraclePL/SQLSQLMicrosoft PowerPointSchedulingJira

Job Description

Job Title: Lead Support Analyst
Location: Remote Canada
Must have Skills:
MediaGenix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).
Good To Have Skills:
  • SQL / Oracle PL/SQL.
  • Solid understanding of technology.
  • Undergraduate Degree should be fine.
Job Description:
  • Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.
  • Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
  • Competency in relational database structures, particularly SQL and Oracle PL*SQL.
  • Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.
  • Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
  • Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
  • Very strong results with people and thought leadership skills.
  • Strategic, innovative thinking and vision.
  • Strong business acumen.
  • Excellent analytical skills.
  • Excellent organizational skills with particular attention to detail.
  • Ability to work independently in a fast-paced environment.
  • Ability to learn new skills and concepts quickly.
  • Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus.

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