IT Domain Specialist - ServiceNow

Employment Type: Permanent

Closing Date: 2 Nov :59pm

Job Title

IT Domain Specialist - ServiceNow

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programmes so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

Focus of the role

As an IT Domain Specialist aligned to ServiceNow, you will use your specialist technical knowledge and expertise to design, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on ensuring stable, secure and efficient platform operations while supporting internal ownership and lifecycle management. As an IT Domain Specialist, your role is key in improving the stability and reliability of ServiceNow based ITSM solutions to ensure effective delivery of services. You are responsible for contributing to the end to end lifecycle of these solutions including configuration, integration, delivery and production support. You support lifecycle ownership, continuous improvement and internal capability uplift while ensuring alignment to operational, security and compliance requirements.

Responsibilities

• Apply ServiceNow expertise to manage delivery, integration and operational support of ITSM solutions
• Collaborate with stakeholders to develop and implement fit for purpose platform capabilities
• Configure and develop ServiceNow modules across ITSM workflows
• Manage deployment activities from test into production environments
• Support lifecycle activities including upgrades, patching and release management
• Identify system risks and implement mitigation strategies to maintain service reliability
• Provide technical advice and support to ensure platform efficiency and performance
• Support integration activities across systems and interfaces
• Contribute to documentation of processes and platform configurations
• Participate in continuous improvement and automation initiatives
• Support transition of capability from external providers to internal teams
• Participate in DevSecOps practices and ITSM operational support processes

Skills

• ITSM system delivery and operation
• ServiceNow platform development and administration
• ServiceNow workflow configuration
• Integration and API development
• Agile and DevOps practices
• Automation systems and processes
• Azure or AWS
• Improving technology systems
• Managing system implementation
• Operational support systems
• Scripting
• Site Reliability Engineering
• Stakeholder Management
• System Integration
• Technical Problem Solving

Qualifications

• AGSVA NV2 Security Clearance
• Five years plus experience administering ITSM and OSS applications, with a preference for ServiceNow or SPLUNK/ITSI (Certifications ideal)
• Experience in both production support and development
• Experience in Agile and DevSecOps practices

Additional Information

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on (for job applications in Australia) and +1 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.

We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you.

When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.

We are aware of current limitations with our website accessibility and are working towards improving this.

Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too.

Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. .

In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

Explore our teams

We work flexibly at Telstra. Talk to us about what flexibility means to you.

When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.