Epic Resolute PB Claims Analyst - Remote / Telecommute

Job Title: Epic Resolute PB Claims Analyst - Remote / Telecommute

Job Location: Dallas, TX

Job Type: Full Time / Perm / Direct Hire

Job Overview:

Support Epic Resolute Professional Billing (PB) application build, maintenance, and enhancements. Analyze, design, configure, test, and implement PB-related requirements and workflows. Troubleshoot production issues, service requests, and defects related to professional billing operations. Collaborate with business stakeholders to gather requirements and translate them into Epic solutions. Support charge capture, claims management, reimbursement workflows, and revenue cycle optimization. Participate in upgrade activities, integrated testing, regression testing, and go-live support. Develop and maintain system documentation, workflows, and knowledge repositories. Provide end-user support, root cause analysis, and process improvement recommendations. Ensure compliance with healthcare industry regulations, organizational standards, and change management processes. Work closely with cross-functional Epic teams including HB, Cadence, Prelude, Ambulatory, and Reporting teams when required.

Required Qualifications:

• Bachelor s degree or equivalent experience.
• 2 4 years of experience supporting Epic Professional Billing (PB) projects or managed services.
• Working knowledge of healthcare Revenue Cycle Management (RCM) processes.
• Experience in Epic PB configuration, maintenance, and production support.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Experience with incident management, service requests, change requests, and enhancement activities.

Preferred Qualifications:

• Epic Resolute Professional Billing (PB) Certification.
• Experience with Claims, Contracts, Reimbursement, or Revenue Cycle workflows.
• Prior experience supporting large healthcare organizations or managed services engagements.
• Knowledge of Agile delivery methodology and ITIL processes.

Key Responsibilities:

• Design and develop robust and scalable end-to-end solutions, covering both front-end and back-end development.
• Enhance an existing application and/or product, to incorporate a new feature or modify an existing one.
• Tackle complex technical challenges and provide innovative solutions.
• Identify and address bottlenecks in systems and optimize application performance and responsiveness through code improvements.
• Communicate effectively with team members, collaborate with cross-functional stakeholders to gather requirements, and provide updates on project progress.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities