ServiceNow Certified Technical Architect (CTA)

Job Title: ServiceNow Certified Technical Architect (CTA)

Location: Remote (US-based)

Employment Type: C2H

Role Overview

We are seeking an experienced ServiceNow Certified Technical Architect (CTA) to lead enterprise-scale architecture, platform governance, and multi-instance implementations. In this role, you will guide technical strategy, establish architectural standards, and deliver secure, scalable ServiceNow solutions across complex enterprise environments.

The ideal candidate brings deep platform expertise, technical leadership, and extensive hands-on experience designing and governing implementations across ITSM, ITOM, SPM, SecOps, GRC/IRM, CSM, and custom applications.

Key Responsibilities

• Enterprise Architecture Leadership: Define end-to-end ServiceNow architectures for multi-domain, multi-instance, and global platform environments. Author technical blueprints, integration frameworks, and enterprise data models.

• Platform Governance & Operating Model: Establish platform guardrails, technical debt remediation strategies, coding standards, and upgrade-safe design patterns. Drive adoption and maturity of CSDM 4.0 and CMDB.

• Solution Design & Delivery Oversight: Translate business and functional requirements into technical designs aligned with platform best practices. Provide architectural oversight and review to developers, administrators, and implementation teams.

• Integration & Automation Strategy: Architect enterprise integrations using IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven architectures to ensure secure, performant cross-system data orchestration.

• Stakeholder Management: Articulate architectural decisions, risk trade-offs, and platform roadmaps to CIO, VP, and Director-level executive leadership. Champion and defend design choices within Technical Governance and Architecture Review Boards.

• Thought Leadership & Capability Building: Mentor engineering staff, drive reusable framework development, and support solution estimation and discovery for high-impact transformation initiatives.

Qualifications & Requirements

Certifications

• ServiceNow Certified Technical Architect (CTA) (Required)

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• Minimum of two (2) Certified Implementation Specialist (CIS) accreditations (e.g., ITSM, ITOM, CSM, SPM, SecOps, SAM, HAM, Discovery, Service Mapping)

Experience

• 8–15 years of IT experience, with at least 5+ years functioning in a dedicated ServiceNow technical architecture capacity.

• Proven track record leading architecture on multi-phase, enterprise-scale ServiceNow programs.

• In-depth expertise in CSDM 4.0 architecture, CMDB governance, ITOM (Discovery/Service Mapping), and security/risk frameworks.

• Experience collaborating with enterprise consulting organizations and cross-functional technology teams.

• Must be based in the United States and authorized to work for any US employer.

Preferred Qualifications

• Completion of the ServiceNow CTA Program Capstone.

• ServiceNow Architecture Excellence Accreditation.

• Familiarity with multi-cloud environments (AWS, Azure, Google Cloud Platform) and enterprise CI/CD deployment pipelines.

• Background supporting large-scale enterprise digital transformation, AI/ML platform capabilities, or CloudOps initiatives.