STEP, Inc. Office of Aging - Information Assistant

Make a Difference Every Day

Do you enjoy helping people, solving problems, and being the friendly face that connects individuals with the resources they need? The STEP Office of Aging is seeking a compassionate, organized, and service-oriented Informational Assistant to support older adults, caregivers, and community members throughout our region.

In this role, you'll serve as a vital first point of contact for consumers seeking information, services, and support. From answering calls and welcoming visitors to assisting with benefits applications and maintaining important records, your work will have a direct impact on the lives of older adults in our community.

What You'll Do

As an Informational Assistant, you will:

• Greet visitors and answer calls through a multi-line phone system
• Provide information, referrals, and assistance to older adults and caregivers
• Help consumers access services, benefits, and community resources
• Assist with applications and forms for programs such as Medicare, PACE, rent rebates, and other supportive services
• Create, edit, and maintain documents, reports, spreadsheets, presentations, brochures, and correspondence
• Enter and maintain data in state-required aging services databases
• Compile information and prepare reports for program and agency needs
• Assist with mailings, filing, recordkeeping, and office supply management
• Support the daily operations of the Office of Aging through a variety of administrative and clerical tasks
• Maintain confidentiality and provide exceptional customer service at all times

Please review the full job description for more information.

What Makes You Successful

We're looking for someone who:

• Enjoys helping people and providing excellent customer service
• Communicates clearly and professionally, both verbally and in writing
• Demonstrates empathy, patience, and professionalism when assisting consumers
• Is highly organized and detail-oriented
• Can manage multiple priorities in a fast-paced environment
• Works effectively both independently and as part of a team
• Is comfortable learning and utilizing technology, databases, and office software

Why Join STEP?

At STEP, you're more than an employee -- you are part of a mission-driven team dedicated to improving lives and strengthening communities. This position offers a meaningful opportunity to support older adults, connect people to critical services, and contribute to programs that make a lasting difference.

Equal Opportunity Employer

STEP is committed to creating an inclusive workplace that values diversity and treats all individuals with dignity and respect.

Apply today and become a trusted resource for older adults and families in our community.

• High school diploma or GED certificate; Associate degree specializing in business, management information, office administration or related field preferred;
• One year of experience in office work;
• Minimum of two years of experience with all the following:
• Operating personal computer hardware used in desktop, laptop, and networking environments such as monitors, mouse, keyboard, scanners, and printers;
• Personal computer operating systems used in desktop and networking environments;
• A wide variety of desktop productivity tools, specifically including Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Internet Explorer, and/or Microsoft Explorer; and,
• Strong communication skills including listening, understanding, informing, and speaking; amiable disposition and ability to remain professional when dealing with telephone callers or visitors.

STEP, Inc. offers a generous benefits package:

✔ Flexible health insurance options to fit YOUR needs

✔ Agency-paid dental, vision, and life insurance

✔ 403(b) retirement savings with generous employer match

✔ Flexible Spending Account (FSA) and Dependent Care Account (DCA) options

✔ Short- and long-term disability insurance

✔ Paid Time Off (PTO) and Long-Term Sick Leave

✔ Paid holidays

✔ Optional flexible benefits