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NICE CXone Lead Developer

isolve technology incUnited States🇺🇸United StatesPosted Oct 12, 2026

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
Yesterday
AgileAzure

Job Description

Role: NICE CXone Lead Developer
Location: Remote
 
  • CXone Solution Design & Configuration
  • DDI Implementation Leadership
  • IVR & Telephony Development
  • CRM & Enterprise Integrations
  • AI & Automation Enablement
  • Reporting & Analytics
  • Testing & Release Management
  • Technical Leadership
 
Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline.
  • 8+ years of Contact Center technology experience.
  • 4+ years of hands-on NICE CXone implementation experience.
  • Strong expertise in:
    • NICE CXone Studio
    • ACD Configuration
    • IVR Design & Development
    • Omnichannel Routing
    • Digital Engagement
    • Workforce Optimization (WFO)
    • Call Recording
    • Quality Management
  • Experience integrating CXone with Salesforce, CRM platforms, and enterprise systems.
  • Knowledge of telephony concepts, SIP, VoIP, and contact center infrastructure.
  • Experience supporting Agile delivery methodologies.
 
Preferred Qualifications
  • NICE CXone Technical Certification(s).
  • Experience implementing Medicaid, Healthcare, Government, or large-scale customer support contact centers.
  • Experience with Azure cloud services and API integration platforms.
  • Experience supporting enterprise-scale digital transformation programs.

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