WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Process Automation Specialist

Location: Columbus OH
Duration: 10/19/2026 - 10/18/2027

Job Summary

The Process Automation Specialist is responsible for designing, developing, testing, troubleshooting, and implementing automation technology solutions that support the strategic goals and objectives of the Customer Contact Centers.

The role uses technologies such as Visual Studio, Pega, Microsoft Access, SQL databases, VBA, and Robotic Process Automation (RPA) to improve business processes and application performance. The specialist will also troubleshoot technology issues, support testing and technology changes, and serve as a liaison between the Customer Contact Centers and IT.

Key Responsibilities

• Design, develop, code, unit test, debug, and implement RPA solutions.
• Develop automation solutions using Visual Studio, Pega, Access, SQL databases, and other technologies.
• Analyze organizational needs and goals to identify current and future impacts on applications and systems.
• Support leaders with testing and test plan development.
• Perform validation testing before and after technology changes.
• Troubleshoot technology and application issues and coordinate with IT as needed.
• Serve as a liaison between the Customer Contact Centers and IT.
• Balance development, testing, and application support responsibilities.
• Complete assigned tasks independently and as part of a small team.
• Support multiple priorities in a fast-paced environment.
• Maintain a high level of accuracy and attention to detail.
• Learn and apply new technologies and tools as required.
• Provide support during nights, weekends, standby periods, and emergency situations as assigned.

Required Qualifications

• Bachelor's degree or certification in Computer Programming, Computer Management, or a related area.
• 1–3 years of experience developing applications in a corporate environment.
• Enhanced knowledge and understanding of CIS and/or Client.
• Strong analytical and troubleshooting skills.
• Strong interpersonal and collaboration skills.
• Ability to work independently and effectively in a team environment.
• Ability to learn new technologies and tools quickly.
• Self-motivated, detail-oriented, and able to manage multiple priorities.
• Advanced skills with personal computers, database management, and Microsoft 365 Office.
• Ability to balance application development, testing, and support responsibilities.
• Willingness to work flexible schedules, including nights, weekends, standby, and emergency support as assigned.
• Collaborative, open-minded, and driven approach to work.

Preferred Qualifications

• 1–3 years of programming experience in Robotic Process Automation (RPA).
• 1–3 years of experience developing VBA applications.
• Less than 1 year of experience in Call Center Operations.
• Knowledge or experience with LEAN.
• Knowledge or experience with Six Sigma.

Key Technologies

• Robotic Process Automation (RPA)
• Visual Studio
• Pega
• Microsoft Access
• SQL Databases
• VBA
• Microsoft 365
• CIS
• Database Management

Ideal Candidate

The ideal candidate is a self-motivated, analytical, and detail-oriented professional who can develop and support automation solutions while working collaboratively with business and IT teams. The candidate should be comfortable learning new technologies, troubleshooting issues, supporting testing activities, and managing multiple priorities in a fast-paced Customer Contact Center environment.

Pay rate: $23.06 - $26.82 /hour on W2
Please click on the link below for our company benefits
DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.