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SAP OTC/RMA Consultant

DynPro Inc.Santa Clara, CA🇺🇸United StatesPosted 20 Aug 2026

Why This Role Stands Out

This hybrid role offers you the chance to significantly impact critical Order-to-Cash and Return Material Authorization processes within a reputable technology company, fostering your career growth. You'll thrive here if you possess extensive SAP ECC, OTC, and RMA expertise, along with strong analytical and collaborative skills. Apply now to leverage your skills and gain valuable experience in a dynamic environment.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Santa Clara, CA, United States
Posted
3 weeks ago

Job Description

We are seeking an experienced SAP OTC/RMA Business Analyst to support and enhance Order-to-Cash and Return Material Authorization processes in SAP ECC.

Key Responsibilities

  • Support end-to-end SAP OTC processes, including sales orders, deliveries, billing, credit/debit memos, and customer returns.

  • Manage and improve RMA processes, including return orders, goods receipt, inspection, disposition, replacement, credit, and closure.

  • Gather business requirements and translate them into functional specifications.

  • Work closely with business, SAP technical, finance, warehouse, and supply chain teams.

  • Troubleshoot production issues and perform root-cause analysis.

  • Support testing, enhancements, releases, and process improvements.

  • Ensure integration across SAP SD, MM, WM, QM, and FI/CO.

Qualifications

  • 10+ years of SAP SD/OTC functional or business analyst experience.

  • Strong knowledge of SAP ECC, OTC, customer returns, and RMA processes.

  • Experience with sales orders, deliveries, billing, pricing, and credit/debit memos.

  • Good understanding of SAP cross-functional integration.

  • Strong analytical, communication, documentation, and stakeholder-management skills.

  • S/4HANA, EDI/IDoc, warranty, or repair-process experience is a plus.

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