Service Technician I

Service Technician I | Marietta, NY, United States | On-site

This employer is a world-leading provider of integrated security solutions, with a global presence and a commitment to making the world a safer place. They offer a comprehensive portfolio of video, access, intrusion, fire, and integrated systems, serving numerous long-term clients with cutting-edge technology and unparalleled client experience. This is an opportunity to join a highly reputable organization dedicated to innovation and client success in the security industry.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues, working both individually and collaboratively.
• Execute preventative maintenance tasks to maximize system availability and identify potential faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control system.
• Conduct end-to-end testing for system upgrades and major modifications.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low-voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Proficiency with Microsoft Office Suite.
• Excellent problem-solving, analytical, and communication skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401K with a 60% match.
• Company vehicle, laptop, and cell phone provided.
• Opportunities for professional growth and development.

Apply via Haystack today!