Inside Sales/Phone Sales Associate

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power and battery energy storage installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

The Inside Sales Specialist will support Sungrow's Service Commercial organization by managing customer purchase order execution, service sales operations, contract workflow administration, and commercial process support. This role serves as a key liaison between customers, Service Sales, Contract Management, Supply Chain, Finance, and Operations to ensure accurate and timely order processing, invoicing, and customer support.

The successful candidate will be responsible for managing the end-to-end administrative and operational activities associated with long term service agreements, spare parts sales, warranty extensions, maintenance services, and other service-related transactions. This position will also drive continuous process improvement initiatives, maintain sales and contract management systems, and develop standard operating procedures to improve efficiency and customer experience. Process customer purchase orders and support order execution activities.

Coordinate with Service Sales, Supply Chain, Finance, and Contract Management to facilitate timely order fulfillment. Maintain accurate customer, opportunity, and order data in CRM and CLM systems. Support quote generation, lead-time confirmations, and customer inquiries. Track order status and provide updates to customers and internal stakeholders. Assist with invoice tracking and resolution of administrative issues. Prepare reports, trackers, and sales operation metrics as required. Provide general administrative support to the Service Commercial team.

Experience in inside sales, sales operations, or sales process management
Microsoft 365 (Outlook, Excel, Word, Sharepoint) proficiency is required
CRM tool experience is a plus
Speaking Mandarin is a plus
Work Location, Status, and Travel
Contract role, Hybrid based in Houston, TX
Travel might be required from time to time; No visa sponsorship