Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced financial services environment in Torrance, California. This Long-term Contract position focuses on delivering dependable desktop and technical support, resolving day-to-day hardware and software issues, and ensuring a smooth user experience across Microsoft Windows systems. The ideal candidate brings strong troubleshooting ability, practical knowledge of Active Directory, and a responsive approach to managing service desk requests.

Responsibilities

Provide front-line technical assistance for desktop, laptop, and peripheral issues, delivering timely solutions for end users. Diagnose and resolve Microsoft Windows 10 and related system problems, escalating more complex incidents when necessary. Manage service desk tickets from initial intake through resolution, keeping users informed and documenting outcomes clearly. Support user account administration tasks within Active Directory, including access updates, password resets, and basic account maintenance.

Troubleshoot common software, hardware, and connectivity issues to minimize downtime and maintain productivity. Install, configure, and maintain desktop applications and operating system settings in alignment with organizational standards. Assist with workstation setup, device replacements, and routine technical support activities across the local office environment. Maintain accurate records of incidents, recurring issues, and support actions to improve service efficiency and knowledge sharing.

Requirements
Hands-on experience providing help desk or desktop support in a detail-oriented environment. Working knowledge of Active Directory for basic user and access administration tasks. Proficiency supporting Microsoft Windows and Microsoft Windows 10 environments. Solid foundation in basic troubleshooting for hardware, software, and user-reported technical issues. Experience handling service desk tickets with strong attention to responsiveness and follow-through. Clear communication skills with the ability to assist users in a detail-oriented and customer-focused manner.

Ability to prioritize multiple support requests and work effectively in a fast-paced setting. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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