Help Desk Analyst

Requires Qualifications:

• 2-3 years experience in help desk setting
• Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications, and databases
• Ability to provide effective help desk support to address requests quickly
• Ability to provide professional and friendly customer service
• Ability to clearly and effectively communicate verbally and in writing
• Analytical skills to resolve complex challenges that require more than following existing operations procedures
• Attention to detail in working with large volumes of data that support critical business and security functions
• Ability and willingness to work a broad range of tasks
• Flexibility to adjust support to rapidly changing client priorities