Senior IT Technician

SG Technologies - part of the Neo Performance Materials Group, is a global leader in the production of high-performance magnetic components and assemblies. Our products are shipped worldwide to high end automotive and consumer products customers such as Bosch, Caterpillar, and Yasa.

We are looking for an experienced and proactive Senior IT Technician to take ownership of the day-to-day IT operations and support at our Rainham site, ensuring the reliability, performance and security of our IT infrastructure, network, servers, end-user devices and manufacturing systems.

Working closely with local site management and the wider Corporate IT team, you will provide technical support, troubleshoot issues, implement corporate IT standards and support the delivery of IT projects and improvements.

Responsibilities will include:

• Managing and maintaining the site's IT infrastructure, including local networks, Wi-Fi, servers, hardware and connectivity.
• Providing first-line and hands-on technical support to employees across desktops, laptops, mobile devices, printers and Microsoft 365 applications.
• Maintaining the on-site server room, including server administration, virtualisation, backups and routine maintenance.
• Supporting production-floor IT equipment and manufacturing systems, working closely with operational and engineering teams.
• Implementing and maintaining IT security measures, including device protection, patching, access controls and cybersecurity best practices.
• Assisting with security incidents, troubleshooting and recovery activities in coordination with Corporate IT.
• Acting as the key liaison between the site and Corporate IT, supporting system upgrades, projects, rollouts and ongoing improvements.
• Maintaining IT documentation, asset records and ensure compliance with corporate IT policies and procedures.

Required Skills:

• Hands-on IT support experience, including supporting networks and servers.
• Strong networking knowledge, including TCP/IP, VLANs, routing, DHCP, DNS, Wi-Fi and VPN.
• Experience with Windows Server, Active Directory, Group Policy and virtualisation technologies such as VMware or Hyper-V.
• Good working knowledge of Microsoft 365 and Windows desktop environments.
• A solid understanding of cybersecurity principles, including endpoint protection, MFA, patch management and incident response.
• Strong troubleshooting and problem-solving skills, with the ability to manage competing priorities.
• Excellent communication and customer service skills, with the ability to support both technical and non-technical colleagues.
• The ability to work independently while collaborating effectively with remote IT teams.
• Experience within a manufacturing or industrial environment, and familiarity with security solutions such as CrowdStrike and Proofpoint, would be advantageous.

Qualifications

• A diploma or degree in IT, Computer Science, Network Engineering or a related discipline, or equivalent practical experience.
• Industry certifications such as CompTIA Network+, Security+, Cisco CCNA or Microsoft certifications would be beneficial.

• 25 days holiday (plus Bank Holidays)
• Life Assurance – 3x annual salary
• Pension contributions matched up to 7%
• Refer a friend bonus scheme
• Eye Care vouchers
• Employee Assistance Program

Work pattern:

• Full time 37.5-hour week – Monday to Thursday 8.30am – 5pm, Friday 8.30am – 2.30pm
• Flexibility to support occasional out-of-hours maintenance and urgent IT incidents, with occasional travel if required.
• After successfully passing probation, you will be eligible to use our flexitime system working around a core hour system with the potential to work a 9-day fortnight.