Network Event Management Quality Assurance Analyst

Network Event Management Quality Assurance Analyst | Springfield, VA, United States | Hybrid | $86,600 - $181,800

This employer is a prominent organization within the information technology sector, dedicated to national security missions. They foster a culture of integrity, innovation, and trust, where employees are empowered to contribute to critical initiatives while balancing their professional and personal lives. This is an opportunity to join a high-performing team that values professional growth and continuous learning.

The Role

• Monitor network events, incidents, and alerts to ensure timely identification and resolution of issues.
• Apply ITIL frameworks to ensure network event management aligns with industry best practices.
• Conduct audits of event monitoring systems, correlation processes, and response procedures for ITIL compliance.
• Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response.
• Train and mentor IT staff on ITIL event management practices and quality assurance procedures.
• Prepare and present regular quality assurance reports on event management performance to senior management.

What You'll Need

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
• 5+ years of related IT experience.
• TS/SCI with Polygraph clearance.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI).
• Familiarity with ITIL framework and network monitoring/incident management systems.

What's On Offer

• Competitive salary range and comprehensive benefits package.
• Flexible time off and robust learning resources for continuous growth.
• Opportunity to contribute to critical national security missions.
• Collaborative and supportive work environment.

Apply via Haystack today!