Network Event Management Quality Assurance Analyst

Network Event Management Quality Assurance Analyst | Springfield, VA, United States | Hybrid | $86,600 - $181,800 This employer is a prominent organization within the information technology sector, dedicated to national security missions. They foster a culture of integrity, innovation, and trust, where employees are empowered to contribute to critical initiatives while balancing their professional and personal lives. This is an opportunity to join a high-performing team that values professional growth and continuous learning. The Role • Monitor network events, incidents, and alerts to ensure timely identification and resolution of issues. • Apply ITIL frameworks to ensure network event management aligns with industry best practices. • Conduct audits of event monitoring systems, correlation processes, and response procedures for ITIL compliance. • Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response. • Train and mentor IT staff on ITIL event management practices and quality assurance procedures. • Prepare and present regular quality assurance reports on event management performance to senior management. What You'll Need • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience. • 5+ years of related IT experience. • TS/SCI with Polygraph clearance. • Strong analytical and problem-solving skills. • Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI). • Familiarity with ITIL framework and network monitoring/incident management systems. What's On Offer • Competitive salary range and comprehensive benefits package. • Flexible time off and robust learning resources for continuous growth. • Opportunity to contribute to critical national security missions. • Collaborative and supportive work environment. Apply via Haystack today!