ServiceNow Certified Application Developer

Senior ServiceNow Developer (Programmer 5) is a critical technical role within DAS OIT s Enterprise Service Management team, responsible for delivering highquality, secure, and compliant ServiceNow solutions in our FedRAMPauthorized environment. This position requires advanced development expertise, strong platform knowledge, disciplined SDLC practices, and the ability to collaborate closely with architects, project managers, business stakeholders, and crossfunctional technical teams.

This is a fulltime onsite position at the State of Ohio Computer Center (SOCC), Monday Friday, 8:00 AM 5:00 PM, with no remote or hybrid option.

Responsibilities

• Design, develop, implement, and enhance ServiceNow applications, integrations, and custom solutions aligned to DAS OIT and enterprise standards.
• Build highquality, secure, and scalable code following best practices and FedRAMP compliance guidelines.
• Lead troubleshooting and rootcause analysis for platform defects, performance issues, and complex technical challenges.
• Collaborate with architects and crossfunctional teams to refine requirements, evaluate design options, and ensure alignment with enterprise strategy.
• Conduct and participate in code reviews, providing constructive feedback and maintaining quality across the ESM development team.
• Support monthly releases, regression testing, UAT cycles, and platform stability efforts (aligned with responsibilities outlined in internal developer role expectations).
• Maintain technical documentation, including workflows, test scripts, requirements, and architectural artifacts.
• Mentor junior developers and delegated agency developers, guiding them on best practices, development guardrails, and enterprise standards.
• Ensure compliance with platform governance, security, and RACI-defined responsibilities for enterprise vs. agency development.
• Stay current on ServiceNow features, releases, and industry trends, applying modern approaches to improve reliability and performance.
• Contribute to continuous process improvements, coding standards, and modernization of development methodologies.

Required Qualifications

• ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS) Developeradjacent, modulespecific, or similar.
• 5+ years of hands-on ServiceNow development experience (Script Includes, Business Rules, Flow Designer, UI Policies, Client Scripts, API integrations, scoped apps).
• Strong understanding of secure development in regulated environments (FedRAMPC High).
• Experience supporting complex enterprise workflows, ServiceNow integrations, and release cycles.

Desired Qualifications

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) Developeradjacent, modulespecific, or similar.

Excellent communication skills and ability to collaborate with technical and nontechnical stakeholders.

Work Location & Contract Requirements

• Onsite only: SOCC, Monday Friday, 8 AM 5 PM.
• Work performed within a FedRAMPregulated ServiceNow instance.
• Position supports ongoing enterprise initiatives, including release management, platform stability, ServiceNow integrations, and customer agency needs (as reflected in previous platform work and integrations).