Annuity BO PHS

•    Process performance – as per agreed KPIs
•    Quality and productivity Improvement
•    Customer Satisfaction
•    Level of subject matter expertise
•    Process minimum transaction to sustain process knowledge

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Handle escalations.
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.

Graduate